In order to streamline support requests and better serve you, Nativity utilizes a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.


For details related to an outage at Google please visit https://www.google.com/appsstatus#hl=en
To check the status of any outages or issues at RenWeb/FACTS please visit http://status.factsmgt.com/

How do I install a network printer?

  • Click on Start
  • Click on Settings
  • Click on Printers
  • Double Click Add Printer
  • Click Next
  • Select Network Printer and click Next
  • Select Find Printer in Directory and click Next
  • Click Find Now on the right
  • At the bottom of the window select the printer you want to add
  • Click OK