In order to streamline support requests and better serve you, Nativity utilizes a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

For details related to an outage at Google please visit
To check the status of any outages or issues at RenWeb/FACTS please visit

Connecting to Network Drives with Windows 10

To manually map network drives, follow this process:

  1. Double click the This PC icon on your desktop to open it.
  2. Click on the Computer tab within this window. Click the Map network drive icon.

  3. Select a drive letter from the pulldown and type in the appropriate folder path as below:
    • X:\          \\NAT-data64\support
    • T:\          \\NAT-data64\staff
    • M:\          \\NAT-Data64\username\ or \\NAT-ParishData\username

  4. Check Reconnect at Sign-in. Click Finish
  5. If connecting from a non-Nativity PC or using a VPN, you will be asked for Nativity credentials. Log in using the format\yourusername as the username.  If you simply type your Nativity username, the login will be rejected, and you will see a screen similar to the one below. If this happens, click Use another account and attempt logging in again using the correct format.

  6. Repeat for all other drives you need access to. Your network drives will be listed under This PC >> Network Locations:

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2020-03-23 08:55:04
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