Nativity Support Helpdesk

Welcome to the Nativity Support Helpdesk!

For details related to an outage at Google please visit https://www.google.com/appsstatus#hl=en
To check the status of any outages or issues at RenWeb/FACTS pleave visit https://status.renweb.com/

Connecting to Network Drives with Windows 10

To manually map network drives, follow this process:

  1. Double click the This PC icon on your desktop to open it.
  2. Click on the Computer tab within this window. Click the Map network drive icon.



     
  3. Select a drive letter from the pulldown and type in the appropriate folder path as below:
    • X:\          \\NAT-data64\support
    • T:\          \\NAT-data64\staff
    • M:\          \\NAT-Data64\username\ or \\NAT-ParishData\username


       
  4. Check Reconnect at Sign-in. Click Finish
  5. If connecting from a non-Nativity PC or using a VPN, you will be asked for Nativity credentials. Log in using the format nativity.org\yourusername as the username.  If you simply type your Nativity username, the login will be rejected, and you will see a screen similar to the one below. If this happens, click Use another account and attempt logging in again using the correct format.


     
  6. Repeat for all other drives you need access to. Your network drives will be listed under This PC >> Network Locations:

Article Details

Article ID:
40
Date added:
2020-03-23 08:55:04
Rating (Votes):
(36)

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