In order to streamline support requests and better serve you, Nativity utilizes a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

For details related to an outage at Google please visit
To check the status of any outages or issues at RenWeb/FACTS please visit

Set Default Font

Below are instructions on how to change the default font in various programs.

In Microsoft Word 2013

  • Open a new blank document.

  • Click the Design tab.

  • Click the Fonts button (near the right end of the Document Formatting group) and click Customize Fonts at the bottom of the gallery.

  • Change the Body Font box to OPEN SANS, and change the Heading Font to RaleWay and the Name entries to Nativity. Click OK

  • Click the Set as Default button (to the right of the Fonts button) and OK the prompt.

  • To change the size, first display the Styles pane (Ctrl+Alt+Shift+S) and click the Manage Styles button (third from left at the bottom).

  • Go to the Set Defaults tab of the dialog. With the "+Body" entry selected in the Font box, select 10 in the Size box. Click the "New documents based on this template" option and click OK.

  • Close Word. If you're prompted to save the Normal template, say yes.

In Microsoft Excel 2013

  • Click the File tab.

  • Under Excel, click Options.

  • In the General category, under When creating new workbooks, do the following:

    • In the Use this font box, click the font that you want to use.

    • In the Font Size box, enter the font size that you want to use.

  • Click any other tab to return to your file.

In Microsoft PowerPoint 2013

  1. Open a blank or an existing presentation.

  2. On the View tab, in the Master Views group, click Slide Master. When you open Slide Master view, thumbnails of each slide master appear in the navigation pane. If you are using multiple slide masters, select the slide master thumbnail or title master thumbnail whose font style that you want to change.

  3. On the slide, click the title text or the level of body text where you want to apply a new font style. Remember, you are only changing the font on the master, not the text.

  4. In the Edit Theme group, click Fonts.

  5. Select the new kind of font that you want to use.

  6. Note Repeat steps 1-5 for any other fonts that you want to change.

  7. Click Close Master View on the Slide Master toolbar to return and edit your slides.

 In Google Docs

To set a preferred font for all your new documents:

  1. Open a document in Google Docs.

  2. Begin typing.

  3. Highlight the text you want.

  4. From the bar at the top of the page, select the font you want to add as the default.

  5. Click Format > Paragraph styles > Normal Text > Update ‘Normal text’ to match.

  6. With the text still highlighted, click Format > Paragraph styles > Options > Save as my default styles.

  7. After the default font has been set, all new documents that you create will use this font unless you change the default option again.

In Google Slides

Coming Soon!

In Google Sheets

It is currently not possible to set a default font in Google Sheets