In order to streamline support requests and better serve you, Nativity utilizes a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

For details related to an outage at Google please visit
To check the status of any outages or issues at RenWeb/FACTS please visit

How to check your copier count

Below are instructions on how to check your copier count. 

  1. On the touch pad enter your copier code
  2. Push "Check Counter" on the bottom left of the screen
  3. Push the "Check" button next to Printed Pages
  4. Your copy count will be displayed
  5. Click close twice to exit

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2016-06-20 08:48:34
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