In order to streamline support requests and better serve you, Nativity utilizes a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.


For details related to an outage at Google please visit https://www.google.com/appsstatus#hl=en
To check the status of any outages or issues at RenWeb/FACTS please visit http://status.factsmgt.com/

Importing CSV files

To import contacts to Gmail:
  • Create a custom CSV file, or export the address book from your other webmail provider or email client as a CSV file.
  • Sign in to Gmail.
  • Click Contacts (located below your list of views) on any Gmail page.
  • From the More actions dropdown menu, select Import....
  • Click the Choose File button and locate the CSV file you'd like to upload.
  • Select the file and click the Import button.
  • Once you've successfully uploaded the document, Gmail will display the number of contacts imported.
A few things to keep in mind:
  • If some entries aren't included in your Contacts list, Gmail tells you why these entries were left out.
  • If you receive error messages when attempting to import your contacts, you may need to edit your CSV file.
Note: These CSV files work with Outlook, Outlook Express, Yahoo! Mail, Hotmail, Eudora, and some other email providers. But the CSV files that these applications produce might not contain all of the supported contact fields. For example, when Outlook exports to a CSV file, it omits data including attachments, distribution lists, contact pictures, the “file as” field, the “nickname” field, and text formatting in the “notes” field. Google Contacts doesn’t have a way to know what was omitted, so we suggest that after you finish the import, you search for contacts that might have these properties and manually copy over any important information.
 
This solution is taken from the Gmail Help Center: http://mail.google.com/support/bin/answer.py?hl=en&answer=14024

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Article ID:
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Date added:
2013-07-16 09:47:13
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